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 Dog Training Collars Warranty GuideAll of the remote dog training collars that we sell come with a 30 day money back guarantee. Gun Dog Supply covers this period of the product. If you have a problem inside the first 30 days contact us, and we will get it straightened out.After the first 30 days then the manufacturer's warranty picks up. Comparing warranties from one company to another is tricky. Tri-Tronics and Dogtra have very simple warranties that last for a set period of time (one to two years depending on the product). After that period is over, if your system needs out of warranty service it can be repaired for a fee. SportDog and DT Systems have "Lifetime" warranties on many of their products. These products are completely covered (parts and labor) during the first year. After the first year, you will have parts covered, but not labor. Innotek products have a one year parts and labor warranty but they require a service fee with warranty repair in the first year (costs are dependent on the processing time and the desired shipping options). Many Innotek products have a "Limited Lifetime Warranty." After one year from date of original retail purchase, they will repair, replace or upgrade your product at a fixed rate based on the component. To me the "Lifetime" concept isn't that different from what Tri-Tronics and Dogtra offer since you will be paying something for the service. The difference is in how much you are going to pay. For example - the Tri-Tronics Sport 50 comes with a two year parts and labor warranty. The Tri-Tronics repair price for a Sport 50 out of warranty is $75 (as of May 2004) The SportDog 2400 comes with a one year parts and labor warranty. After the first year the "Lifetime" warranty has a service fee of $45 per component (as of May 2004) The Innotek ADV 1000 comes with a one year parts and labor warranty. After the first year the "Limited Lifetime" warranty has a fee of 10% to 20% above wholesale cost of the component that needs repair (as of May 2004) Which one is better? Well, that depends on how you look at it. Repair prices will increase over the lifetime of your unit, but wholesale costs and service fees will also go up. Repairing electronic components will always be expensive and if you plan on using your unit for many years (5 to 10 years) you should plan on having to spend some money on it in the future no matter which warranty you go with. Also keep in mind that electronics will improve over time. For example if you have a 10 year old Tri-Tronics collar today that needs repair it will run you around $110 for service but because of improvements in technology, you could purchase a much nicer Tri-Tronics collar for $239. I look at warranties as a way to protect the consumer from faulty products and manufacturer defects (both uncommon problems in the remote collar industry) We recommend that you register your collar with the manufacturer at the time of purchase. Warranty cards should be included with your purchase. Some of the warranty protections (such as the DT Systems "Lifetime" warranty) require that the product be registered with in 30 days of purchase. The following information was copied from the respective manufacturers websites in 2007. We will update this information from time to time, but we do state that warranty information will change from time to time. If you have questions on warranty comparisons we recommend that you check the company websites or call them directly at the numbers provided. We have also removed warranty information about products that are no longer made by these companies to save space. If you have questions about older units, give us a call or check with the respective company. Most warranty situations will require you to ship the unit to the manufacturer for repair or replacement. We recommend that you ship your collar via a carrier with tracking ability (UPS, FedEx, etc.) and that you insure your collar for replacement value. ===================================================== Tri-Tronics - http://www.tritronics.com 1-800-456-4343 The following products are covered by a 2-year warranty and 30-day money-back guarantee: The following products are covered by a 1-year warranty and 30-day money-back guarantee: ===================================================== Innotek - http://www.innotek.net 1-800-826-5527 LIMITED LIFETIME WARRANTY Invisible Technologies, Inc. warrants to the original retail purchaser, that Innotek brand products will be free from defects in material and workmanship, under normal use, for a period of one year from the date of the original retail purchase. This Limited Warranty excludes; accidental damage due to dog chews; lightning damage where and INNOTEK lightning protection component is not in use (in-ground pet fencing systems); or neglect, alteration and misuse. Invisible Technologies offers several product exchange options during the warranty period. If service is required, call 1-800-826-5527 to discuss the service plan that best serves your needs. Costs are dependent on the processing time and the desired shipping options. Please do not return this product to your retailer. After one year from date of original retail purchase, we will repair, replace or upgrade your product at a fixed rate based on the component. Invisible Technologies, Inc. shall not be liable or responsible for any incidental or consequential damages resulting from the use of the product or caused by any defect, failure or malfunction of the product, whether a claim is based upon warranty, contract, negligence or otherwise. ===================================================== Dogtra - http://www.dogtra.com 1-888-811-9111 Dogtra Company provides the original purchaser a one-year limited warranty for the Yapper Stoppers, Remote Release/Launcher Conversion, Remote Release Systems and Remote Launcher systems on parts and labor from the date of the original purchase. Not Covered Under One Year Limited Warranty: If the product is resold, the warranty will become void and all repairs will be subject to applicable labor fees. Dogtra Company provides the original purchaser a LIMITED LIFETIME WARRANTY for the 175NCP, 180NCP, 200 Series, 210 Series, 1400 Series, 1500 Series, 1600 Series, 1700 Series, 1800 Series, 2200 Series, 2000T&B Series, 3500 Series, 2500T&B Series on parts (excluding batteries) from the date of the original purchase. Labor is covered for two years after purchase. Once the labor warranty has expired, all repairs will incur a variable labor charge depending on the extent of work required. To Qualify for the Limited Lifetime Warranty: The limited lifetime warranty applies to units purchased after Dec. 31, 2005. Fill out the warranty registration card that came with your Dogtra unit and mail it in along with a copy of your receipt within 30 days of purchase. Or, you can register your product online at www.dogtra.com. Click on the warranty registration link and follow the instructions. Not Covered Under Limited Lifetime Warranty: If product registration is not completed within 30 days of purchase and/or the product is resold, the warranty will become void and all repairs will be subject to applicable labor fees. Dogtra DOES NOT replace defective units or provide refunds after 30 days from date of purchase. Dogtra's warranty DOES NOT cover repairs or replacement due to misuse, improper maintenance or lost units. Any water damage on Water Resistant Transmitters 175NCP, 180NCP, 200NCP, 202NCP, 1400NCP, 1402NCP, 1500NCP and 1502NCP will not be covered. All replacement costs for either the transmitter or receiver is the owner's responsibility. The Limited Lifetime Warranty will expire (5) years from the date a unit is discontinued in production by Dogtra Company. Batteries, or the labor to replace them, are NOT covered under the warranty after the first year. The warranty is void if the unit has been altered or an unauthorized person has attempted repair work. ====================================================== DT Systems - http://www.dtsystems.com 1-888-588-8364 D.T. Systems Premium Lifetime Warranty (SPT, EDT and ST Series Collars Only) D.T. Systems Premium Lifetime Warranty is the best warranty offered in the industry. This warranty is free to participating customers. This changes our normal one year parts and labor warranty to a lifetime warranty against manufacturing defects on parts and a one year warranty on labor. What is covered: What is not covered: How the Lifetime Warranty works: To qualify for the Warranty you must fill out the warranty registration card which came with your system and mail it (with your original sales receipt) to D.T. Systems within 30 days of purchase. ====================================================== SportDog - http://www.sportdog.com 1-800-732-0144 PRODUCT WARRANTY Please register your product by mailing in the warranty card or registering online at www.sportdog.com. All parts are covered under warranty for the life of the product. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet, or improper handling is not covered, SportDOG will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty voided if product is resold or purchased from an online auction site. ===================================================== Unleashed Technology - http://www.unleashedtechnology.com 1-866-795-7387 Unleashed Technology's warranty is simple and based on respect for you and your personal integrity in being fair. These are the essentials of the agreement: a. Unleashed Technology provides a 30 day money back guarantee - just return the product with your purchase receipt to the retail dealer for a full refund less any shipping costs. b. Unleashed Technology warrants to the original owner their products are free from defects in material and workmanship, under normal use, for a period of one year from date of retail purchase. Unless there is neglect, alteration or misuse of the product, there will be no charge for service or parts during this one-year period. c. Unleashed Technology will continue to service your product with no labor charges for a second year from date of original retail purchase. There will be a charge for replacement parts based on the components required. d. Unleashed Technology shall not be liable or responsible for any incidental or consequential damages resulting from the use of the product or caused any defect, failure or malfunction of the product, whether a claim is based upon warranty, contract, negligence or otherwise. |
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