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"Your customer service representative is the hero here."



By: Mark W Hennessy From GA

Hunts.


I had ordered 2 early in January, but when I got to my camp in Mississippi, there had only been one shipped. I hunted from Tuesday 1/21 to Sunday 1/26, but on return to my office on Monday 1/27, I called your customer service line and explained the situation that I believed I had only been shipped one rather that the 2 I ordered. I did mention that I had my UPS shipping manifest that reflected a shipped weight of 2.1 lbs, which seemed to imply only one had in effect been shipped. Your customer service representative said while she appreciated my offer of scanning and e-mailing my UPS receipt, that wouldn't be necessary. She assured me that another would be shipped and agreed to send it to my home rather than duck camp. About 3 hours later, I received notice from UPS of a pending shipment. One simple, friendly phone call, verification of what my problem was, what I thought the resolution should be, and a friendly assurance that it would be done. Your customer service representative is the hero here. She could have required my receipt, which I gladly would have sent, yet I believe she distilled our conversation, and as in my business (luxury automotive sales) had better things to do than scam Gun Dog Supply for a jerk string. Kudos to her. I forget her name, but it was something like Margie. Mark W. Hennessy

Product Rating: 5 out of 5-stars.
Review ID: 7807
Reviewed: 2014-01-30

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