Gun Dog Supply Shipping & Other Information Page
Customer Service FAQ Links:
- Contact Us
- Satisfaction guaranteed,
your personal information
is protected by our
how to order,
paying by gift certificate
- Shipping Info,
About the Snells & Gun Dog Supply
- Gun Dog Supply was founded in 1972 by Anne and Warner Snell, and is now run by their sons, Steve Snell (President/Shipping Mgr.) and Rob Snell (e-commerce author & speaker).
- Our 7500 square foot warehouse is located in Starkville, Mississippi at 312 Industrial Park Road.
- Call 1-800-624-6378 or e-mail Steve Snell. We appreciate your business! -- the Snells
Questions or Comments? Contact Gun Dog Supply by e-mail, phone, or mail
BY EMAIL -- We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
- E-mail Steve at firstname.lastname@example.org.
- If you have a question about your order, please make sure your e-mail includes your name and order number.
BY PHONE / FAX -- Call 1-800-624-6378 (USA/Canada).
- To dial direct call 1-662-615-5520.
- Phone hours are weekdays (Monday - Friday) from 8:00 a.m. to 6:00 p.m. CENTRAL time. We observe daylight saving time.
- Fax orders or questions to FAX 1-662-324-6011.
Gun Dog Supply
P.O. Box 80133
Starkville, MS 39759 USA
- Your satisfaction is guaranteed!
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment.
- Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
- Have questions? Need help? Email us or call 1-800-624-6378.
Your Privacy is Protected
- Protecting your personal information / privacy is very, very important to us.
- We hate spam! Gun Dog Supply does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
- We send out e-mail notifications on products, special promotions, etc. from time to time.
- If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply click the "Unsubscribe" link or reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.
There is a $5.95 shipping charge on all orders under $125
to be shipped to destinations within the continental U.S. (lower 48 states).
Shipping Options for Canada, US Military and US Territories orders and orders with personalized dog collar I.D. plates take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.
- United Parcel Service (UPS) and the US Postal Service (USPS) are our standard methods of shipment to all areas within the Continental U.S.
- Most orders ship out the same business day (M-F) received.
- FREE SHIPPING - We pay the shipping cost on all orders of $125 or more to destinations within the continental United States (lower 48 states).
Shipping Methods / Options -- Domestic (USA)
We use UPS and the US Postal Service to ship to most addresses in the continental US. If you are unable to receive packages using either of these services please let us know in the COMMENTS field when you place your order.
Express Shipping, Next Business Day, and 2nd Business Day Shipping to Addresses in the US48
- On UPS Next Business Day and UPS 2nd Business Day Air shipments we make all efforts to ship the same day you order.
- Orders received after 1:30pm CT may not ship until the next Business Day (M-F). Orders placed after 1:30pm Friday may not be processed until the following Monday. Order placed on Saturday or Sunday should be processed on the following Monday.
- Saturday and Sunday are not considered Business Days and do not count as Transit or Delivery Days. UPS Next Day Saturday service is available in limited areas. Please call to check availability.
- Due to shipping restrictions some items may not be eligible for Express Shipping.
- We will contact you if any additional delays are necessary.
- The UPS Service Guarantee does not apply when transportation networks are disrupted due to conditions beyond UPS's control, such as severe weather, natural disasters, or acts of terrorism / war.
- Large, bulky, or heavy items may incur additional Express (air) shipping charges.
- Please be sure you have provided DAY TIME contact information.
- The Express (air) Shipping rates in the chart below are averages. They may not reflect the cost of shipping the items you order to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the ACTUAL cost of shipping your package via UPS 2nd Day or Next Day Air. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.
Please feel free to contact us for a shipping estimate.
1-5 Business Days - 48 States
Free on orders totaling $125 or more (US48)
UPS 2nd Business Day
2 Business Days - All US Addresses - Outside of 48 contiguous states may not be guaranteed
UPS Next Business Day
1 Business Day - All US Addresses - Outside of 48 contiguous states may not be guaranteed - Saturday Delivery available for $15-20 additional to limited areas
Shipping Options for Canada, US Military and US Territories
Use of Products
- We ship to all US addresses, including military addresses (APO, FPO) and US Territories, as well as all Canadian addresses (some restrictions apply).
- We do not ship to any other international destinations. All addresses outside of the US48 pay the exact cost of shipping.
- NOTE: When ordering on-line our website applies an average shipping cost for the shipping method you choose. Your card will be charged this amount. If the actual charge is less we will issue a refund to your card for the difference. If the actual charge exceeds this amount we will contact you.
- Please feel free to contact us for a shipping estimate.
- We ship via UPS and USPS Airmail.
- OUTSIDE THE US48 -- FREE Shipping is not available outside of the US48. You pay the exact cost of shipping your Air Package. Since exact cost cannot be determined until your order is ready for shipment and shipping costs vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average Cost" of shipping a sample package using the service you select. Your credit card will be charged the average cost of shipping based on the destination and service selected. If your cost exceeds the "average" by more than 10% you will be contacted via e-mail to approve the shipping charges. Canadian customers are responsible for all Canadian Taxes at delivery.
All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.
Reporting Damaged Goods or Lost Shipments
Returns & Exchanges
- DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
- Please email us or call us at 1-800-624-6378 in case of damaged or lost shipments.
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. After this date the manufacturers' warranty applies.
Please insure all returned goods for the full retail price. We cannot
be responsible for items which are lost in shipment when being
returned. Returns should be shipped via UPS / FedEx or insured Parcel Post to the address below.
We recommend UPS / FedEx be used on high value items. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the post office we suggest delivery confirmation with a signature required.
- Returning Restricted Shipping Items: Blanks, Primers, Poppers, Launcher Loads and other items containing powder or similar materials cannot be shipped via the US Mail or by any Air Service. Please return these items using UPS Ground. Blank_Pistols cannot be shipped via US Mail. Please return these using UPS Ground or Air Service.
Gun Dog Supply
312 Industrial Park Rd.
Starkville, MS 39759
- With all returns, please include:
your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another item, etc.
Regular shipping charges apply to all exchanges.
Ordering from Gun Dog Supply
- Credit card orders are accepted on-line, by fax or, by phone.
- We accept Visa, MasterCard, American Express (AMEX), and Discover
- We now accept PAYPAL.
- Money orders and Cashier's Checks will be accepted.
- All orders outside the U.S.A. should be credit card orders or in U.S. funds.
- We DO NOT accept personal checks.
ORDERING OVER THE INTERNET:
- Ordering over the internet is safe, easy, and totally secure. When you order from Gun Dog Supply over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
- Internet Explorer users should see the LOCK (secure) symbol when you check out.
- Firefox users should see the unbroken key symbol when you check out.
- Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
- Please note: free shipping on certain internet specials and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
ORDERING BY TELEPHONE:
- Our phone hours are from 8:00 A.M. - 6:00 P.M. Central Time. Monday - Friday (except for major national holidays).
- Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-800-624-6378. Our fax number is 1-662-324-6011.
ORDERING BY MAIL:
When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include $5.95 to cover standard shipping on all orders totaling less than $125.
- Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
- Please note: we do not accept personal checks.
ORDERING WITH A GIFT CERTIFICATE:
- Online orders need to include credit card account information so that the order can be processed online.
- Your credit / debit card will be charged the full amount of your order.
- A refund will be issued to your card for the amount of the gift certificate.
- NOTE: Refunds may take a few days to be processed and posted back to your card.
- If you prefer you may place your order by telephone to avoid this activity on your card.
- Internet orders please list club/chapter name, dollar amount, and the GDS-number under the "Comments" field.
- Phone orders? Please provide club/chapter name, dollar amount, and the GDS-number.
- Limit one gift certificate per customer, family, address, and/or transaction.
Gun Dog Supply
PO Box 80133
312 Industrial Park Rd
Starkville, MS 39759
Prices in this catalog are subject to change without notice. Please e-mail US if you have any questions about prices.
© 2013 GDS