Heater turns on when water drops to 46 degrees Fahrenheit
Heater remains functional to outdoor temperature of -48 degrees Fahrenheit
Tips from Kane on Maintaining Your Heated Dog Waterer:
Tip #1: Keep the gasket inside the lid well lubricated.
There is a flat rubber gasket inside the black screw-on lid. This gasket can stick to the neck of the waterer making the lid difficult to unscrew. The trick is to keep this gasket well lubricated with petroleum jelly (eg. Vaseline). Do this EVERY time you unscrew the lid to fill the waterer.
Use a large disposable syringe filled with petroleum jelly and use it to apply a fine bead of lubricant all the way around the gasket. You can also just use a small dab on your finger to accomplish the same thing. Also, do not over tighten the cover when you screw it on, just snug it up.
Tip #2: Keep the heating element clean.
The heating element will eventually build up with lime and minerals. When this happens, the element cannot transfer the heat to the water as designed and the unit may frost up. We recommend cleaning the element once or twice a year, depending upon the mineral levels in your water. The simplest way to clean the element is to empty the waterer and dump in a gallon of white vinegar. Let sit for a few hours. For really heavy mineral deposits, you might have to lightly scrub the heating element with a scouring pad, or use a commercial household lime remover.
Kane Manufacturer Warranty and Return Process:
Kane Manufacturing warrants its products to be free of defects in materials and workmanship under normal use for a period of one year from the date of purchase (power cords are not included in this warranty). Any product which we determine to be defective will be replaced or repaired (at our option) for no charge. Defective products can be returned to the retailer where they were purchased or shipped to our factory.
Prior authorization for returns (RGA#) should be obtained from Kane Manufacturing prior to shipping. Kane Manufacturing will assign your return request and authorization number. Shipments need to be prepaid with the authorization number visible on each carton within 30 days after authorization (collect or unauthorized shipments will not be accepted). Make sure your name and address are clearly marked on the product.
Include a copy of the invoice with product indicating date of purchase. Kane Manufacturing is not liable for loss or damage resulting from the alteration, misuse, or abuse of the product. Kane heat mat warranty is limited to repair or replacement of the product.
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