Gun Dog Supply FAQ, Shipping Methods, and Other Information
Customer Service FAQ Links:
- Contact Us by e-mail, phone, fax, snail mail
- Satisfaction guaranteed, returns, exchanges, damages
- Privacy, your personal information is protected by our privacy guarantee.
- Shipping info, free shipping, shipping methods, shipping rates, delivery time, express shipping
- Ordering, pay methods, how to order, paying by gift certificate
- Sales tax info
- Careers at Gun Dog Supply
About the Snells & Gun Dog Supply
- Gun Dog Supply was founded in 1972 by Anne and Warner Snell, and is now run by their sons, Steve Snell (President/Shipping Mgr.) and Rob Snell (e-commerce author & speaker).
- Our 73,000 square foot warehouse and retail lobby is located in Mathiston, Mississippi at 17645 U.S. Highway 82.
- Call 1-800-624-6378 or e-mail Steve Snell. We appreciate your business! -- the Snells
Questions or Comments? Contact Gun Dog Supply by e-mail, phone, fax or mail
BY EMAIL -- We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
- E-mail Steve at firstname.lastname@example.org.
- If you have a question about your order, please make sure your e-mail includes your name and order number.
BY PHONE -- Call 1-800-624-6378 (USA).
- To dial direct call 1-662-615-5520.
- Phone hours are weekdays (Monday - Friday) from 8:00 a.m. to 5:00 p.m. CENTRAL time. We observe daylight savings time.
BY FAX -- Fax orders or questions to 1-662-324-6011.
Gun Dog Supply
17645 U.S. Highway 82
Mathiston, MS 39752 USA
- Your satisfaction is guaranteed!
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment.
- Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
- Have questions? Need help? Email us or call 1-800-624-6378.
Your Privacy is Protected
- Protecting your personal information / privacy is very, very important to us.
- We hate spam! Gun Dog Supply does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
- We send out e-mail notifications on products, special promotions, etc. from time to time.
- If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply click the "Unsubscribe" link or reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.
Domestic (USA) Shipping Options
- We ship to all US addresses, including military addresses (APO, FPO) and US Territories. (some restrictions apply).
- We do not ship to any other international destinations.
- Most orders ship out the next business day after being received.
- Orders with personalized dog collar I.D. plates may take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
- We use Federal Express (FedEx) and the US Postal Service to ship to most addresses in the continental US.
- If you are unable to receive packages using either of these services please let us know in the COMMENTS field when you place your order.
- Shipments going to APOs, FPOs, and P.O. Boxes will be shipped via the US Postal Service regardless of the shipping option chosen.
FREE STANDARD SHIPPING
Express Shipping, Next Business Day, and 2nd Business Day Shipping
- We pay the standard shipping cost on all orders of $48 or more to destinations within the United States (excluding certain large or bulky items as noted).
- There is a $6.95 shipping charge on all orders under $48 shipped to destinations within the United States.
- On FedEx Next Business Day and FedEx 2nd Business Day Air shipments we make all efforts to ship the same day you order.
- Orders received after 1:30pm CT may not ship until the next Business Day (M-F). Orders placed after 1:30pm Friday may not be processed until the following Monday. Orders placed on Saturday or Sunday should be processed on the following Monday.
- Saturday and Sunday are not considered Business Days and do not count as Transit or Delivery Days. FedEx Next Day Saturday service is available in limited areas. Please call to check availability.
- Due to shipping restrictions some items may not be eligible for Express Shipping.
- We will contact you if any additional delays are necessary.
- The FedEx Service Guarantee does not apply when transportation networks are disrupted due to conditions beyond FedEx's control, such as severe weather, natural disasters, or acts of terrorism / war.
- Please be sure you have provided DAYTIME contact information.
Sorry! Canada Shipping is NOT AVAILABLE for now
Use of Products
1-5 Business Days - All US Addresses - Outside of 48 contiguous states may take longer
Free on orders totaling $48 or more (US Only)
FedEx 2nd Business Day
2 Business Days - All US Addresses - Outside of 48 contiguous states may not be guaranteed
FedEx Next Business Day
1 Business Day - All US Addresses - Outside of 48 contiguous states may not be guaranteed - Saturday Delivery available for $20 additional to limited areas
All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.
Reporting Damaged Goods or Lost Shipments
Returns & Exchanges
- DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
- Please email us or call us at 1-800-624-6378 in case of damaged or lost shipments.
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. After this date the manufacturer's warranty applies.
Please insure all returned goods for the full retail price. We cannot be responsible for items which are lost in shipment when being returned. Returns should be shipped via FedEx, UPS or insured Parcel Post to the address below. We recommend FedEx or UPS be used on high value items as the Post Office lacks accurate tracking and delivery confirmation. If you ship via the post office we suggest delivery confirmation with a signature required.
If making an EXCHANGE, regular shipping charges will apply. If you enclose payment with your return, please note that we do not accept personal checks.
- Returning Restricted Shipping Items: Blanks, Primers, Poppers, Launcher Loads and other items containing powder or similar materials cannot be shipped via the US Mail or by any Air Service. Please return these items using FedEx or UPS Ground. Blank Pistols cannot be shipped via US Mail. Please return these using FedEx or UPS Ground or Air Service.
Gun Dog Supply
17645 U.S. Highway 82
Mathiston, MS 39752
- With all returns, please include your name, shipping address, phone number, email address (if available), a copy of your invoice, and an explanation of what you want done with your return, e.g. refund your credit card, exchange for another item, etc.
Ordering from Gun Dog Supply
- Credit card orders are accepted online or by phone.
- We accept Visa, MasterCard, American Express (AMEX), and Discover.
- We accept PAYPAL.
- Money orders and Cashier's Checks will be accepted.
- All orders outside the U.S.A. should be credit card orders or in U.S. funds.
- We DO NOT accept personal checks.
ORDERING OVER THE INTERNET:
- Ordering over the internet is safe, easy, and totally secure. When you order from Gun Dog Supply over the internet, you are connected to a secure server which protects your credit card and personal information.
- Internet Explorer, Chrome and Firefox users should see the LOCK (secure) symbol when you check out.
- Shortly after placing your order online, you will receive an e-mail confirmation of the order you entered online.
- Please note: free shipping on certain internet specials and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
ORDERING BY TELEPHONE / FAX:
- Our phone hours are from 8:00 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
- Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-800-624-6378.
- Our fax number is 1-662-324-6011.
ORDERING BY MAIL:
- When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available).
- Include $6.95 to cover standard shipping on all orders totaling less than $48 (US Only).
- Outside the United States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card or money order.
- Please note: we do not accept personal checks.
ORDERING WITH A GIFT CERTIFICATE:
- Online orders need to include credit card account information so that the order can be processed online.
- Your credit / debit card will be charged the full amount of your order.
- A refund will be issued to your card for the amount of the gift certificate.
- NOTE: Refunds may take a few days to be processed and posted back to your card.
- If you prefer you may place your order by telephone to avoid this activity on your card.
- Internet orders please list club/chapter name, dollar amount, and the GDS-number under the "Comments" field.
- Phone orders? Please provide club/chapter name, dollar amount, and the GDS-number.
- Limit one gift certificate per customer, family, address, and/or transaction.
Gun Dog Supply
17645 U.S. Highway 82
Mathiston, MS 39752
Sales Tax Information
- Gun Dog Supply collects sales tax for the following states: Alabama, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
- Notice for Alabama customers: Gun Dog Supply collects the simplified sellers use tax on transaction(s) delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Gun Dog Supply's program account number is SSU- R010272210.
Prices in this catalog are subject to change without notice. Please e-mail us if you have any questions about prices.
Gun Dog Supply is not a wholesale distributor and we reserve the right to refuse service to any person or company we suspect of reselling products purchased from us.